Helpdesk & Ticketing

ST

Statuspage

4.1/5.01 verified review

Free

Incident communication tool to keep users informed about service status.

• Direct reduction of support ticket volume during service incidents.
• Native integrations with over 150 third-party monitoring tools.
• Multi-channel subscriber notifications including email, SMS, and in-app alerts.

FI

Five9

4.1/5.01 verified review

Paid·$119/mo

Cloud contact center platform combining AI and human agents.

• Native integration between AI virtual agents and human operators.
• Omnichannel support covering voice, chat, email, SMS, and social media.
• Advanced quality management tools and real-time analytics.

DE

Decagon

4.0/5.01 verified review

Contact Sales

Enterprise-grade conversational AI platform for automated customer support agents.

• Omnichannel support capability with unified memory across chat and voice.
• Strong focus on high ticket deflection and resolution metrics for large enterprises.
• Data-driven architecture that automatically optimizes agent performance over time.

RI

RingCentral

4.0/5.01 verified review

Contact Sales

Enterprise cloud communications and AI voice agent platform

• Unified platform combining phone, video, and messaging in one environment.
• Extensive integration capabilities via APIs for custom workflows.
• High availability and enterprise-grade reliability for global deployments.

IN

InboxNest

4.0/5.01 verified review

Paid·$9/mo

Unified inbox to manage customer support across multiple SaaS brands.

• Custom branded support addresses for every individual product.
• Unified inbox preventing the need to check multiple separate accounts.
• Quick setup in minutes with no existing email migration required.

MA

MailContact

4.0/5.01 verified review

Freemium

Contact email and free web forms for websites and applications with centralized notifications.

• Quick setup for contact forms without requiring a backend.
• Centralized inbox combining web forms and direct emails.
• Native alert integrations with Slack, Discord, and webhooks.

GO

GoTo

4.0/5.01 verified review

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Unified cloud communications platform, business phone systems, and IT support with AI integration.

• Consolidated platform for VoIP, contact center, and remote support.
• Advanced AI automation capabilities including intelligent call reception.
• Omnichannel support covering voice, SMS, and customer experience management.

GL

Gladly

4.0/5.01 verified review

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Agentic commerce platform for omnichannel customer service and sales.

• Unifies customer history across both sales and support.
• Integrated transactional capabilities directly within the chat.
• Persistent customer memory prevents context loss between sessions.

TA

tawk.to

4.0/5.01 verified review

Free

Free live chat software and centralized inbox for websites.

• Permanent free tier with no limits on agents or simultaneous chats.
• Unified interface combining live chat, basic CRM, and knowledge base.
• Wide availability of mobile and desktop apps for support operators.

VO

Vonage

3.9/5.01 verified review

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Cloud communications platform for voice, video, messaging, and programmable APIs.

• Extensive API catalog for voice and video integration.
• Global infrastructure with high reliability for critical comms.
• Integrated solutions for contact centers and unified communications.

TE

TeamViewer

3.7/5.01 verified review

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Remote desktop access and support platform for enterprise IT workflows

• Broad multi-platform compatibility for unattended remote access
• Native integration with corporate security protocols and compliance standards
• Advanced session management features and historical audit trails

CO

ConnectWise

3.7/5.01 verified review

Contact Sales

Comprehensive IT management, PSA, RMM and cybersecurity platform for managed service providers.

• Comprehensive ecosystem combining PSA, RMM, and cybersecurity in one platform.
• Large user community and specialized educational resources for MSPs.
• Advanced automation for service delivery and endpoint management processes.