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3.7/5.0
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ConnectWise

Comprehensive IT management, PSA, RMM and cybersecurity platform for managed service providers.

Pricing

Contact

Contact Sales
Score

3.7/5

Certifications
3
Last technical review
2026-10-31
Available plansVisit website (opens in a new tab)

Technical Overview

ConnectWise provides an end-to-end platform for managed service providers and enterprise IT teams, combining PSA, RMM, remote support, cybersecurity, automation, and backup capabilities. It is built to streamline technology service operations through centralized workflows and endpoint management tools, delivered via custom commercial contracts.

Analyst Evaluation: Pros and Limitations

Verified Advantages

  • Comprehensive ecosystem combining PSA, RMM, and cybersecurity in one platform.
  • Large user community and specialized educational resources for MSPs.
  • Advanced automation for service delivery and endpoint management processes.

Technical Considerations

  • Opaque pricing models requiring direct commercial negotiation.
  • Steep learning curve due to the vast scope of the system.

Technical Capabilities & Features

5/7
Included:REST & GraphQL API
Included:SSO / SAML Authentication
Not available:Self-Hosted Option
Included:Full Data Export
Included:Role-Based Access Control (RBAC)
Not available:Custom Domains & SSL
Included:Immutable Audit Logs
Scorecard
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Technical Scorecard: ConnectWise

68/100
DX & Tech Documentation
Favorable
70/100
Pricing Fairness
Improvable
55/100
Security & Governance
Favorable
75/100
Data Portability & Sovereignty
Favorable
65/100
Performance & Reliability
Favorable
75/100

Time to Value & Fit by Segment: ConnectWise

Estimated Time-to-Value2 - 4 weeks (Planned)

Requires staging setup, data synchronization, and environment configuration.

Learning CurveHigh (Specialized)

Requires dedicated DevOps or infrastructure architecture expertise.

Fit Index by Organization Size

Startup & Agile Teams1 to 50 members
30%
Mid-Market & Scaleup50 to 500 members
80%
Corporate Enterprise500+ members
90%
Pricing & TCO
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Pricing

Contact Sales/mo

Model: CONTACT.

Get ConnectWise (opens in a new tab)

Billing Risks & Hidden Clauses: ConnectWise

Audited Billing Critical Points:
  • Precios personalizados basados en cotización que pueden escalar rápidamente al añadir módulos.
Total Cost of Ownership (TCO) Projection: ConnectWiseCONTACT
Deterministic cost estimation at 12 and 36 months based on team size, including SSO tax premiums and annual prepay discounts.
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Indie / Solo (1 active user)

Solo developer or independent technical founder.

Base Monthly Cost
$12/month
1 active user
12-Month Investment
$122/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$366total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 3 active users

Calculated infrastructure: VPS 1 vCPU / 2GB RAM (~$5) + 0.5h DevOps/mes ($20)

Annual VPS + DevOps Cost$300/year
Differential vs SaaS LicensingSaaS is $178/year
Startup (10 active users)

Agile engineering team in validation and early traction stage.

Base Monthly Cost
$270/month
10 active users
12-Month Investment
$2,754/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$8,262total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 5 active users

Calculated infrastructure: VPS 2 vCPU / 8GB RAM (~$15) + 2h DevOps/mes ($80)

Annual VPS + DevOps Cost$1,140/year
Differential vs SaaS LicensingSavings of $1,614/year
Growth (25 active users)

Scaling company with team governance and granular access control requirements.

Base Monthly Cost
$675/month
25 active users
12-Month Investment
$6,885/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$20,655total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 13 active users

Calculated infrastructure: Cluster VPS 4 vCPU / 16GB RAM (~$45) + 6h DevOps/mes ($240)

Annual VPS + DevOps Cost$3,420/year
Differential vs SaaS LicensingSavings of $3,465/year
Scaleup (100 active users)

Established organization with enterprise security policies and mandatory SAML/SSO.

Base Monthly Cost
$2,700/month
100 active users
12-Month Investment
$27,540/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$82,620total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 35 active users

Calculated infrastructure: Infraestructura HA redundante + Backups (~$150) + 16h DevOps/mes ($640)

Annual VPS + DevOps Cost$9,480/year
Differential vs SaaS LicensingSavings of $18,060/year
Usage Surcharges & Bill Shock Simulator: ConnectWiseWhat usage costs as you scale
Detect overage penalties before they impact engineering budget.
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Prototype / MVP (10 GB)

Included base quota in plan: 20 GB.
Low Risk / Predictable Bill
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
$0/month extra
Usage covered within plan quota
Estimated Monthly Invoice
$20/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Suitable for development; verify concurrent connection limits.

Base Production (50 GB)

Included base quota in plan: 20 GB.
Low Risk / Predictable Bill
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
+$5/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$25/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Implement table compression policies and temporal partitioning.

Active Growth (250 GB)

Included base quota in plan: 20 GB.
High Risk / Accelerated Overages
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
+$41/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$61/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Offload cold backups to standard object storage (S3).

Large Scale (1.000 GB (1 TB))

Included base quota in plan: 20 GB.
Critical Risk / Severe Bill Shock
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
+$176/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$196/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Migrate to dedicated instance or self-hosted cluster to curtail I/O fees.

Procurement Strategy & Discounts: ConnectWiseB2B Negotiation Playbook
Corporate executive level with highest authority to approve budgetary exceptions.
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Fair Market Price & B2B Procurement Benchmark

Non-renewal notice: 60 days before expirationMedian achieved discount: -12%
Public List Price
Custom / Contact
100% baseline
Audited Market Average
-12% median
~88% of list price
Optimized Target Price
-20% target
Max achievable discount (Q4 / multi-year): -20%

Verified Tactical Savings Levers

  • Annual Upfront PrepayUp to -15%

    Consolidated discount for upfront annual billing versus monthly rate.

  • Competitive Migration CreditUp to -20%

    Migration credits and buyout of remaining competitor contract period.

Security & Data Exit
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Compliance & Security Standards: ConnectWise

SOC 2 Type IIAudited
ISO 27001Audited
GDPR / RGPDAudited
HIPAANot reported
PCI-DSSNot reported
Jurisdiction & Legal Sovereignty
🇺🇸United States [US]Subject to US CLOUD ActGDPR DPA Available
SSO Availability (SAML Enterprise)
Enterprise-Only SSO
Data Residency
USEUAWSAzure
AI Privacy Policy
Opt-out available
Data Liberation & Migration Runbook: ConnectWiseJSON · CSV · SQL
Actionable escape runbook and credential export guarantees to mitigate vendor lock-in.
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Supported Structured Export Formats
JSONCSVSQL
Password Hash Portability
Subject to Support Ticket (Manual Process)

Credential hash export requires commercial mediation or formal support ticket approval.

CLI Command / Rescue Endpoint
https://developer.connectwise.com/
Exit Protocol & Migration Notes

La exportación de datos requiere el uso de APIs o la asistencia de soporte técnico especializado debido a la complejidad relacional de los datos de PSA y RMM.

Deployment & Infrastructure Requirements: ConnectWiseDocker
Hardware specs and Docker directives to run on local servers, dedicated VPS, or Kubernetes without telemetry leak to the cloud.
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Minimum Memory1 GB RAM (Recommended)
Compute CPU1 vCPU
Runtime / LanguageTypeScript / Go / Rust
Code LicenseOpen Source
Docker CLI Directive
docker run -d --name connectwise -p 8080:8080 connectwise:latest
Companion Services & Dependencies:
PostgreSQL 15+Redis 7+
Community & Repository
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Technical Reputation of ConnectWise

61/100 Technical Trust

Frequent Praises in Production

  • Comprehensive ecosystem combining PSA, RMM, and cybersecurity in one platform.
  • Large user community and specialized educational resources for MSPs.
  • Advanced automation for service delivery and endpoint management processes.

Reported Production Frictions

  • Opaque pricing models requiring direct commercial negotiation.
  • Steep learning curve due to the vast scope of the system.
Commercial Treatment & Vendor Lock-in:Requires Sales Contact

Assisted cancellation requiring meeting with account team or contract notice period.

Frequently Asked Technical Questions (ConnectWise)

What does the ConnectWise platform primarily include?

The platform integrates professional services automation (PSA), remote monitoring and management (RMM), remote support, backups, and advanced cybersecurity tools for MSPs.

How are ConnectWise pricing plans structured?

ConnectWise operates on a custom quote model, tailoring pricing and licensing to the specific requirements and scale of each managed service provider.

Is there a permanent free tier available?

There is no permanent free tier, although guided demonstrations and trials are available upon direct request to their sales team.

Direct Alternatives

All tools in ConnectWise
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