Customer Support & Helpdesk

TE

Tebra

4.3/5.01 verified review

Contact Sales

EHR and practice management software built for private medical practices

• Unified platform integrating EHR, billing, and scheduling in one system.
• Built-in AI tools to accelerate clinical documentation and notes.
• Optimized patient portal to improve care experience and retention.

HE

Healthie

4.3/5.01 verified review

Paid

HIPAA-compliant EHR and practice management platform for health and wellness providers

• Built-in HIPAA compliance for secure patient data handling
• Comprehensive suite including telehealth, scheduling, and billing in one platform
• AI-powered automation and clinical workflow tools

SC

ScreenConnect

4.3/5.01 verified review

Paid

Remote support and unattended access platform for IT professionals and MSPs.

• Supports multiple operating systems including Windows, macOS, Linux, and mobile devices.
• Provides flexible deployment options with both cloud-hosted and on-premises server setups.
• Includes advanced capabilities for privileged access control and unattended remote sessions.

NA

Narvar

4.3/5.01 verified review

Contact Sales

Post-purchase management platform to optimize shipping, returns, and retail customer loyalty.

• Fully customizable shipping tracking experiences
• Advanced automation in returns and exchanges workflows
• Predictive analytics backed by billions of touchpoints

SP

Sprinklr

4.3/5.01 verified review

Contact Sales

Unified AI-native customer experience management platform for global enterprises

• Consolidation of thirty plus digital and social channels into a single dashboard.
• Advanced real-time artificial intelligence and consumer insights engines.
• Scalable governance controls designed for large enterprise operations.

TA

Talkdesk

4.3/5.01 verified review

Contact Sales

Global customer experience automation and CCaaS platform powered by artificial intelligence.

• Advanced orchestration of autonomous agents leveraging generative artificial intelligence.
• Cloud-native CCaaS architecture delivering high availability and instant scalability.
• Real-time analytics capabilities for monitoring customer interactions and workflows.

OL

Olark

4.3/5.01 verified review

Paid·$400/mo

Live chat and AI website agent software for customer engagement and support.

• Fast setup using a single JavaScript snippet on the website
• AI agent trained directly on current website content and documentation
• Direct routing between automated AI conversations and human operators

HE

HelpDesk

4.3/5.01 verified review

Paid·$29/mo

AI-powered help desk software and ticketing system for customer support teams.

• Unified inbox combining email, contact forms, and social channels.
• Advanced automation workflows for ticket assignment and routing.
• Built-in artificial intelligence features for summaries and text generation.

DI

Dialpad

4.3/5.01 verified review

Contact Sales

AI-powered cloud communications and contact center platform for modern businesses.

• Unified platform combining UCaaS, CCaaS, and conversational AI agents in a single interface.
• Real-time call transcription and analytics powered by native AI technology.
• Cloud-based architecture offering high availability and rapid deployment for distributed teams.

GO

Gorgias

4.3/5.01 verified review

Paid·$60/mo

Conversational AI and customer support platform for ecommerce brands

• Deep native integration with ecommerce platforms like Shopify.
• Unified inbox consolidating multiple customer communication channels.
• Advanced ticket automation using conversational AI agents.

CR

Cresta

4.2/5.01 verified review

Contact Sales

Artificial intelligence operating system for customer experience and contact center operations.

• Comprehensive interaction automation through conversational and workflow agents.
• Real-time assistance designed to boost human agent performance during live calls.
• AI-powered conversation analytics covering 100% of customer interactions.

AD

Ada

4.2/5.01 verified review

Contact Sales

AI customer service agent platform for enterprise CX automation

• High autonomous resolution rates reported in enterprise deployments.
• Native omni-channel support integration across multiple communication touchpoints.
• Comprehensive analytics and ROI tracking dashboards.