AI Chatbots & Autonomous Agents
4.4/5.0
VerifiedFreemiumLast technical review:
Markdown for AI (.md)

Dust

Multiuser AI platform for human-agent collaboration using company context.

Pricing

$0/mo

Freemium
Score

4.4/5

Certifications
2
Last technical review
2026-10-29
Available plansVisit website (opens in a new tab)

Technical Overview

Dust connects internal company knowledge, corporate tools, and language models to build, share, and run AI agents across real workflows. It is built for teams looking to orchestrate multiple LLMs over heterogeneous repositories like Slack, CRMs, and documentation while keeping humans in control through a collaborative cloud interface.

Analyst Evaluation: Pros and Limitations

Verified Advantages

  • Native integration with multiple corporate data sources like Slack and CRMs.
  • Ability to route different language models based on task complexity.
  • Collaborative multi-user environment for building and managing AI agents.

Technical Considerations

  • Reliance on external connectors to aggregate complete company context.
  • Moderate learning curve when configuring advanced agents for complex workflows.

Technical Capabilities & Features

5/7
Included:REST & GraphQL API
Included:SSO / SAML Authentication
Not available:Self-Hosted Option
Included:Full Data Export
Included:Role-Based Access Control (RBAC)
Not available:Custom Domains & SSL
Included:Immutable Audit Logs
Scorecard
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Technical Scorecard: Dust

85/100
DX & Tech Documentation
Excellent
88/100
Pricing Fairness
Excellent
82/100
Security & Governance
Excellent
85/100
Data Portability & Sovereignty
Excellent
80/100
Performance & Reliability
Excellent
90/100

Time to Value & Fit by Segment: Dust

Estimated Time-to-Value1 - 7 days (Agile)

Standard sprint integration without complex external dependencies.

Learning CurveModerate (Standard)

Requires consulting technical documentation and basic credentials setup.

Fit Index by Organization Size

Startup & Agile Teams1 to 50 members
90%
Mid-Market & Scaleup50 to 500 members
85%
Corporate Enterprise500+ members
75%
Pricing & TCO
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Pricing

$0.00/mo

Model: FREEMIUM.

Available plans:

  • Pro$35/mo

Free Tier Verification:

  • No credit card required
  • Commercial use allowed
  • Monthly recurring quota reset
  • No mandatory watermarks
Get Dust (opens in a new tab)

Billing Risks & Hidden Clauses: Dust

Free Tier Limits:

Incluye acceso básico para evaluación con límites operativos mensuales establecidos por la plataforma.

Audited Billing Critical Points:
  • Los costos pueden escalar rápidamente según el volumen de tokens consumidos y el número de usuarios activos.
Total Cost of Ownership (TCO) Projection: Dust$0.00/mo
Deterministic cost estimation at 12 and 36 months based on team size, including SSO tax premiums and annual prepay discounts.
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Indie / Solo (1 active user)

Solo developer or independent technical founder.

Base Monthly Cost
$35/month
1 active user
12-Month Investment
$357/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$1,071total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 1 active user

Calculated infrastructure: VPS 1 vCPU / 2GB RAM (~$5) + 0.5h DevOps/mes ($20)

Annual VPS + DevOps Cost$300/year
Differential vs SaaS LicensingSavings of $57/year
Startup (10 active users)

Agile engineering team in validation and early traction stage.

Base Monthly Cost
$500/month
10 active users
12-Month Investment
$5,100/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$15,300total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 3 active users

Calculated infrastructure: VPS 2 vCPU / 8GB RAM (~$15) + 2h DevOps/mes ($80)

Annual VPS + DevOps Cost$1,140/year
Differential vs SaaS LicensingSavings of $3,960/year
Growth (25 active users)

Scaling company with team governance and granular access control requirements.

Base Monthly Cost
$1,250/month
25 active users
12-Month Investment
$12,750/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$38,250total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 7 active users

Calculated infrastructure: Cluster VPS 4 vCPU / 16GB RAM (~$45) + 6h DevOps/mes ($240)

Annual VPS + DevOps Cost$3,420/year
Differential vs SaaS LicensingSavings of $9,330/year
Scaleup (100 active users)

Established organization with enterprise security policies and mandatory SAML/SSO.

Base Monthly Cost
$5,000/month
100 active users
12-Month Investment
$51,000/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$153,000total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 19 active users

Calculated infrastructure: Infraestructura HA redundante + Backups (~$150) + 16h DevOps/mes ($640)

Annual VPS + DevOps Cost$9,480/year
Differential vs SaaS LicensingSavings of $41,520/year
Usage Surcharges & Bill Shock Simulator: DustWhat usage costs as you scale
Detect overage penalties before they impact engineering budget.
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Prototype / MVP (10 GB)

Included base quota in plan: 5 GB.
Low Risk / Predictable Bill
Base Monthly Rate
$35/mo
Fixed subscription or contracted tier
Overage Penalty
+$1/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$36/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Suitable for development; verify concurrent connection limits.

Base Production (50 GB)

Included base quota in plan: 5 GB.
Low Risk / Predictable Bill
Base Monthly Rate
$35/mo
Fixed subscription or contracted tier
Overage Penalty
+$8/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$43/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Implement table compression policies and temporal partitioning.

Active Growth (250 GB)

Included base quota in plan: 5 GB.
Moderate Risk / Monitor Quota
Base Monthly Rate
$35/mo
Fixed subscription or contracted tier
Overage Penalty
+$44/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$79/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Offload cold backups to standard object storage (S3).

Large Scale (1.000 GB (1 TB))

Included base quota in plan: 5 GB.
Critical Risk / Severe Bill Shock
Base Monthly Rate
$35/mo
Fixed subscription or contracted tier
Overage Penalty
+$179/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$214/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Migrate to dedicated instance or self-hosted cluster to curtail I/O fees.

Procurement Strategy & Discounts: DustB2B Negotiation Playbook
Corporate executive level with highest authority to approve budgetary exceptions.
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Fair Market Price & B2B Procurement Benchmark

Non-renewal notice: 30 days before expirationMedian achieved discount: -12%
Public List Price
Custom / Contact
100% baseline
Audited Market Average
-12% median
~88% of list price
Optimized Target Price
-20% target
Max achievable discount (Q4 / multi-year): -20%

Verified Tactical Savings Levers

  • Annual Upfront PrepayUp to -15%

    Consolidated discount for upfront annual billing versus monthly rate.

  • Volume Seat TiersUp to -20%

    Tiered volume pricing discounts when exceeding team seat thresholds.

Security & Data Exit
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Compliance & Security Standards: Dust

SOC 2 Type IIAudited
ISO 27001Not reported
GDPR / RGPDAudited
HIPAANot reported
PCI-DSSNot reported
Jurisdiction & Legal Sovereignty
🇫🇷France [FR]Immune to US CLOUD Act (EU Sovereign)GDPR DPA Available
SSO Availability (SAML Enterprise)
Enterprise-Only SSO
Data Residency
USEUAWS
AI Privacy Policy
Zero customer data retention
Data Liberation & Migration Runbook: DustJSON
Actionable escape runbook and credential export guarantees to mitigate vendor lock-in.
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Supported Structured Export Formats
JSON
Password Hash Portability
Subject to Support Ticket (Manual Process)

Credential hash export requires commercial mediation or formal support ticket approval.

CLI Command / Rescue Endpoint
https://dust.tt/api
Exit Protocol & Migration Notes

La exportación de datos y configuraciones de agentes se realiza mediante llamadas a la API provista por la plataforma.

Deployment & Infrastructure Requirements: DustDocker
Hardware specs and Docker directives to run on local servers, dedicated VPS, or Kubernetes without telemetry leak to the cloud.
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Minimum Memory1 GB RAM (Recommended)
Compute CPU1 vCPU
Runtime / LanguageTypeScript / Go / Rust
Code LicenseOpen Source
Docker CLI Directive
docker run -d --name dust -p 8080:8080 dust:latest
Companion Services & Dependencies:
PostgreSQL 15+Redis 7+
Community & Repository
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Technical Reputation of Dust

83/100 Technical Trust

Frequent Praises in Production

  • Native integration with multiple corporate data sources like Slack and CRMs.
  • Ability to route different language models based on task complexity.
  • Collaborative multi-user environment for building and managing AI agents.

Reported Production Frictions

  • Reliance on external connectors to aggregate complete company context.
  • Moderate learning curve when configuring advanced agents for complex workflows.
Commercial Treatment & Vendor Lock-in:Self-Service in Dashboard

Cancellation flow is autonomous via billing portal or subscription settings.

Frequently Asked Technical Questions (Dust)

How does Dust connect with company tools?

Dust uses secure, native connectors to synchronize data from platforms such as Slack, CRMs, and document systems, enabling agents to access up-to-date operational context.

What level of human control is maintained when running agents?

The platform is built around human-in-the-loop oversight, ensuring automated actions performed by agents remain within strict boundaries and under team supervision.

Is it possible to use different language models in Dust?

Yes, Dust allows selecting and switching between various foundation models and providers according to the performance and accuracy requirements of each specific task.

Is there a permanent free tier available?

Dust provides introductory access options to evaluate its collaborative capabilities before transitioning to higher-tier plans tailored for expanding organizations.

Direct Alternatives

All tools in Dust
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