Customer Support & Helpdesk

CH

Chatwoot

4.6/5.01 verified review

Freemium

Open-source, AI-powered customer support platform for omnichannel communication.

• Open-source model enables complete self-hosting on proprietary infrastructure.
• Omnichannel inbox unifying email, web chat, WhatsApp, and social media channels.
• Integrated AI agents to automate responses and suggest knowledge base articles.

39.0kstars on GitHub

BO

Botpress

4.5/5.01 verified review

Freemium

Enterprise-grade AI agent platform for customer support and multi-step conversational workflows.

• Advanced visual builder for designing complex conversational agent flows.
• Per-seat pricing model allows scaling support teams without software bill inflation.
• Native integrations with standard helpdesk tools via OAuth and API calls.

FR

Freshdesk

4.4/5.01 verified review

Freemium

AI-powered customer service software with omnichannel ticketing

• Advanced AI capabilities for automated query resolution and intent understanding
• Unified workspace consolidating complete customer history and support context
• Advanced workflow automation and ticket routing rules

CR

Crisp

4.4/5.01 verified review

Freemium

Omnichannel customer support and messaging platform powered by AI.

• Centralized omnichannel shared inbox
• Configurable AI agents to automate responses
• Flat organization pricing instead of per-agent charges

TI

Tidio

4.4/5.01 verified review

Freemium

Customer service platform and AI agents to automate support and sales.

• Lyro AI agent with high automated resolution rates.
• Native integration with major ecommerce platforms like Shopify.
• Permanent free plan available for early-stage teams.

HU

HubSpot

4.3/5.01 verified review

Freemium

AI-powered customer platform unifying marketing, sales, and support around a smart CRM.

• Complete unification of marketing, sales, and support data in a single central repository
• Extensive ecosystem of third-party integrations via established application interfaces
• Native workflow automation and built-in artificial intelligence features

MA

Manychat

4.2/5.01 verified review

Freemium

Conversational marketing automation platform for Instagram, WhatsApp, Messenger, and TikTok.

• Comprehensive omnichannel social media automation.
• Visual flow builder requiring no coding.
• Direct integration with CRM and sales tools.

MA

MailContact

4.0/5.01 verified review

Freemium

Contact email and free web forms for websites and applications with centralized notifications.

• Quick setup for contact forms without requiring a backend.
• Centralized inbox combining web forms and direct emails.
• Native alert integrations with Slack, Discord, and webhooks.