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4.0/5.0
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Mention

Media monitoring and social listening platform for brands and agencies

Pricing

Contact

Contact Sales
Score

4.0/5

Certifications
1
Last technical review
2026-10-28
Available plansVisit website (opens in a new tab)

Technical Overview

Mention provides media monitoring and social listening software to track online mentions, analyze conversations, and manage social publishing from a unified interface. It is built for marketing teams, agencies, and founders requiring competitive intelligence and real-time sentiment analysis. It is sold via corporate subscription plans and deployed as a cloud SaaS application.

Analyst Evaluation: Pros and Limitations

Verified Advantages

  • Real-time monitoring across over one billion web and social sources.
  • Advanced sentiment analysis tools and influence indicators.
  • Automated reporting generation and customizable dashboards.

Technical Considerations

  • Requires commercial quotation and sales contact for advanced enterprise features.
  • Lacks on-premise or self-hosted deployment options for strict environments.

Technical Capabilities & Features

3/7
Included:REST & GraphQL API
Not available:SSO / SAML Authentication
Not available:Self-Hosted Option
Included:Full Data Export
Included:Role-Based Access Control (RBAC)
Not available:Custom Domains & SSL
Not available:Immutable Audit Logs
Scorecard
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Technical Scorecard: Mention

75/100
DX & Tech Documentation
Favorable
75/100
Pricing Fairness
Favorable
65/100
Security & Governance
Favorable
75/100
Data Portability & Sovereignty
Excellent
80/100
Performance & Reliability
Excellent
80/100

Time to Value & Fit by Segment: Mention

Estimated Time-to-Value1 - 7 days (Agile)

Standard sprint integration without complex external dependencies.

Learning CurveModerate (Standard)

Requires consulting technical documentation and basic credentials setup.

Fit Index by Organization Size

Startup & Agile Teams1 to 50 members
70%
Mid-Market & Scaleup50 to 500 members
85%
Corporate Enterprise500+ members
70%
Pricing & TCO
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Pricing

Contact Sales/mo

Model: CONTACT.

Get Mention (opens in a new tab)

Billing Risks & Hidden Clauses: Mention

Audited Billing Critical Points:
  • Higher tiers require contacting sales for custom pricing structures.
Total Cost of Ownership (TCO) Projection: MentionCONTACT
Deterministic cost estimation at 12 and 36 months based on team size, including SSO tax premiums and annual prepay discounts.
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Indie / Solo (1 active user)

Solo developer or independent technical founder.

Base Monthly Cost
$12/month
1 active user
12-Month Investment
$122/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$366total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 3 active users

Calculated infrastructure: VPS 1 vCPU / 2GB RAM (~$5) + 0.5h DevOps/mes ($20)

Annual VPS + DevOps Cost$300/year
Differential vs SaaS LicensingSaaS is $178/year
Startup (10 active users)

Agile engineering team in validation and early traction stage.

Base Monthly Cost
$270/month
10 active users
12-Month Investment
$2,754/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$8,262total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 5 active users

Calculated infrastructure: VPS 2 vCPU / 8GB RAM (~$15) + 2h DevOps/mes ($80)

Annual VPS + DevOps Cost$1,140/year
Differential vs SaaS LicensingSavings of $1,614/year
Growth (25 active users)

Scaling company with team governance and granular access control requirements.

Base Monthly Cost
$675/month
25 active users
12-Month Investment
$6,885/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$20,655total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 13 active users

Calculated infrastructure: Cluster VPS 4 vCPU / 16GB RAM (~$45) + 6h DevOps/mes ($240)

Annual VPS + DevOps Cost$3,420/year
Differential vs SaaS LicensingSavings of $3,465/year
Scaleup (100 active users)

Established organization with enterprise security policies and mandatory SAML/SSO.

Base Monthly Cost
$2,700/month
100 active users
12-Month Investment
$27,540/year
Includes ~15% savings via annual billing
3-Year TCO Projection (36m)
$82,620total
Consolidated software licensing expenditure

Estimated Self-Hosted VPS + DevOps Cost

Break-Even Point: Profitable starting at 35 active users

Calculated infrastructure: Infraestructura HA redundante + Backups (~$150) + 16h DevOps/mes ($640)

Annual VPS + DevOps Cost$9,480/year
Differential vs SaaS LicensingSavings of $18,060/year
Usage Surcharges & Bill Shock Simulator: MentionWhat usage costs as you scale
Detect overage penalties before they impact engineering budget.
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Prototype / MVP (10 GB)

Included base quota in plan: 20 GB.
Low Risk / Predictable Bill
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
$0/month extra
Usage covered within plan quota
Estimated Monthly Invoice
$20/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Suitable for development; verify concurrent connection limits.

Base Production (50 GB)

Included base quota in plan: 20 GB.
Low Risk / Predictable Bill
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
+$5/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$25/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Implement table compression policies and temporal partitioning.

Active Growth (250 GB)

Included base quota in plan: 20 GB.
High Risk / Accelerated Overages
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
+$41/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$61/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Offload cold backups to standard object storage (S3).

Large Scale (1.000 GB (1 TB))

Included base quota in plan: 20 GB.
Critical Risk / Severe Bill Shock
Base Monthly Rate
$20/mo
Fixed subscription or contracted tier
Overage Penalty
+$176/month extra
Variable surcharge for consumption above plan quota
Estimated Monthly Invoice
$196/mo
Total monthly cost before taxes
Technical Mitigation Recommendation:

Migrate to dedicated instance or self-hosted cluster to curtail I/O fees.

Procurement Strategy & Discounts: MentionB2B Negotiation Playbook
Corporate executive level with highest authority to approve budgetary exceptions.
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Fair Market Price & B2B Procurement Benchmark

Non-renewal notice: 30 days before expirationMedian achieved discount: -12%
Public List Price
Custom / Contact
100% baseline
Audited Market Average
-12% median
~88% of list price
Optimized Target Price
-20% target
Max achievable discount (Q4 / multi-year): -20%

Verified Tactical Savings Levers

  • Annual Upfront PrepayUp to -20%

    Consolidated discount for upfront annual billing versus monthly rate.

  • Competitive Migration CreditUp to -15%

    Migration credits and buyout of remaining competitor contract period.

Security & Data Exit
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Compliance & Security Standards: Mention

SOC 2 Type IINot reported
ISO 27001Not reported
GDPR / RGPDAudited
HIPAANot reported
PCI-DSSNot reported
Jurisdiction & Legal Sovereignty
🇫🇷France [FR]Immune to US CLOUD Act (EU Sovereign)GDPR DPA Available
SSO Availability (SAML Enterprise)
Enterprise-Only SSO
Data Residency
USEUAWS
AI Privacy Policy
Opt-out available
Data Liberation & Migration Runbook: MentionCSV · JSON · XLSX
Actionable escape runbook and credential export guarantees to mitigate vendor lock-in.
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Supported Structured Export Formats
CSVJSONXLSX
Password Hash Portability
Subject to Support Ticket (Manual Process)

Credential hash export requires commercial mediation or formal support ticket approval.

CLI Command / Rescue Endpoint
https://api.mention.com/
Exit Protocol & Migration Notes

La exportación de datos históricos de menciones y reportes se realiza mediante formatos estándar de hoja de cálculo y llamadas programáticas a la API.

Deployment & Infrastructure Requirements: MentionDocker
Hardware specs and Docker directives to run on local servers, dedicated VPS, or Kubernetes without telemetry leak to the cloud.
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Minimum Memory1 GB RAM (Recommended)
Compute CPU1 vCPU
Runtime / LanguageTypeScript / Go / Rust
Code LicenseOpen Source
Docker CLI Directive
docker run -d --name mention -p 8080:8080 mention:latest
Companion Services & Dependencies:
PostgreSQL 15+Redis 7+
Community & Repository
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Technical Reputation of Mention

74/100 Technical Trust

Frequent Praises in Production

  • Real-time monitoring across over one billion web and social sources.
  • Advanced sentiment analysis tools and influence indicators.
  • Automated reporting generation and customizable dashboards.

Reported Production Frictions

  • Requires commercial quotation and sales contact for advanced enterprise features.
  • Lacks on-premise or self-hosted deployment options for strict environments.
Commercial Treatment & Vendor Lock-in:Requires Sales Contact

Assisted cancellation requiring meeting with account team or contract notice period.

Frequently Asked Technical Questions (Mention)

How are mentions collected within the platform?

The platform continuously scans over one billion online sources using keyword-based queries and advanced boolean operators.

What types of analytical reports are available?

It allows the creation of auto-updating reports combining reach metrics, mention volume, sentiment analysis, and competitive benchmarks.

Can collected data be exported for external analysis?

Yes, the system includes capabilities to export data and aggregated metrics to external visualization tools or secondary storage via API.

Direct Alternatives

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