---
canonical: https://thejudex.com/tool/document360
title: Document360
type: SoftwareApplication
pricingModel: contact
updatedAt: 2026-10-27T23:40:49.856Z
---

# Document360: Technical Summary

> Document360 is a software platform in the Documentation Portals & DevPortals, Knowledge Management & Notes category. It provides AI-powered knowledge base platform for internal and external documentation capabilities with a contact licensing model and starting price of Contact vendor. It has been evaluated with a technical score of 4.5/5.0 based on 1 audited reviews on TheJudex.

## Verified Attributes and Pricing

| Attribute | Technical Detail |
| :--- | :--- |
| Tool | Document360 |
| Primary Category | Documentation Portals & DevPortals, Knowledge Management & Notes |
| Pricing Model | CONTACT |
| Starting Price | Contact vendor |
| Technical Rating | 4.5/5.0 (1 reviews) |
| Verification Status | Verified by Analysts |
| Canonical HTML Link | [View Web Profile](https://thejudex.com/tool/document360) |

## Audited Technical Feature Matrix

- [x] REST & GraphQL API
- [x] SSO / SAML Authentication
- [x] Full Data Export
- [x] Role-Based Access Control (RBAC)
- [x] Custom Domains & SSL
- [x] Immutable Audit Logs

## Factual Analysis of Advantages and Limitations

### Strengths (Pros)
- Includes integrated AI tools such as semantic search and conversational chatbots with source citation.
- Solid editorial workflows for version control and access management in knowledge bases.
- Detailed analytics on documentation usage and query resolution effectiveness.

### Considerations and Limitations (Cons)
- Advanced SAML and SSO authentication features are restricted to higher enterprise tiers.
- Pricing model oriented toward enterprise contracts without fully transparent public pricing for advanced tiers.

## Frequently Asked Questions (FAQs)

### Q: Does Document360 offer integrated AI capabilities for articles?
A: Yes, the platform includes Eddy AI, a suite enabling conversational search based on proprietary content, text drafting, and deployment of automated support agents.

### Q: Can multiple knowledge bases be managed from a single corporate account?
A: Yes, the architecture allows structuring separate documentation portals for public customer documentation or private internal knowledge bases for employees.

### Q: What security and compliance certifications does the infrastructure hold?
A: Document360 holds SOC 2 and ISO 27001:2022 certifications, ensuring rigorous information security standards and corporate compliance.

### Q: Can stored data and articles be exported during a migration?
A: The platform allows exporting structured content in standard formats to facilitate data portability to other documentation systems or repositories.

## Canonical Links and Related Resources

- Web Technical Profile: https://thejudex.com/tool/document360
- AEO Markdown Format: https://thejudex.com/tool/document360.md
- Category Directory: https://thejudex.com/categoria/documentation-knowledge-portals
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