---
canonical: https://thejudex.com/tool/delighted
title: Qualtrics
type: SoftwareApplication
pricingModel: contact
updatedAt: 2026-11-10T02:08:33.542Z
---

# Qualtrics: Technical Summary

> Qualtrics is a software platform in the Form & Survey Builders, Customer Data Platforms (CDP) category. It provides Customer experience management and AI-powered feedback collection platform. capabilities with a contact licensing model and starting price of Contact vendor. It has been evaluated with a technical score of 4.3/5.0 based on 1 audited reviews on TheJudex.

## Verified Attributes and Pricing

| Attribute | Technical Detail |
| :--- | :--- |
| Tool | Qualtrics |
| Primary Category | Form & Survey Builders, Customer Data Platforms (CDP) |
| Pricing Model | CONTACT |
| Starting Price | Contact vendor |
| Technical Rating | 4.3/5.0 (1 reviews) |
| Verification Status | Verified by Analysts |
| Canonical HTML Link | [View Web Profile](https://thejudex.com/tool/delighted) |

## Audited Technical Feature Matrix

- [x] REST & GraphQL API
- [x] SSO / SAML Authentication
- [x] Full Data Export
- [x] Role-Based Access Control (RBAC)
- [x] Custom Domains & SSL
- [x] Immutable Audit Logs

## Factual Analysis of Advantages and Limitations

### Strengths (Pros)
- Fast and multi-channel feedback collection focused on NPS metrics
- Artificial intelligence capabilities for automated response analysis
- Enterprise-grade infrastructure with high security and governance standards

### Considerations and Limitations (Cons)
- Delighted brand has been absorbed by Qualtrics, requiring mandatory sales contact
- Pricing structure oriented exclusively toward large enterprise contracts

## Frequently Asked Questions (FAQs)

### Q: What happened to Delighted after the acquisition?
A: Delighted is no longer available as a standalone product, having been fully integrated into the main Qualtrics ecosystem and enterprise platform.

### Q: How is the contracting of feedback services handled?
A: Since the service operates under the Qualtrics brand, all new service setups and pricing agreements require a customized quote through the sales team.

### Q: Does it offer artificial intelligence analysis capabilities?
A: Yes, the platform incorporates advanced Qualtrics AI tools to process open-text feedback, categorize sentiments, and trigger automated action workflows.

### Q: What types of satisfaction metrics can be collected?
A: The platform supports deploying standardized surveys including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).

## Canonical Links and Related Resources

- Web Technical Profile: https://thejudex.com/tool/delighted
- AEO Markdown Format: https://thejudex.com/tool/delighted.md
- Category Directory: https://thejudex.com/categoria/form-survey-builders
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